The Barefoot Botanicals team would like to thank you for visiting our website and buying our products. You can be assured that this is a secure site, your personal details are protected by 128-bit SSL secure encryption and are completely safe.

Shipping Policy

Barefoot Botanicals (through Crossflight Ltd) aims to despatch web orders within 24 hours of receipt. Occasionally, in cases of stock shortage, fulfillment of your order may take longer. For all queries about delivery please call Crossflight Ltd., who process and ship all web orders, on 0870 224 1122 (outside UK: +44 1753 776000) and ask for 'Logistics'. Please remember to quote your order number.

Shipping Charges (applies to Web orders only)

• Standard (UK orders only): £3.95.
  Orders are despatched by Royal Mail Recorded Delivery which are normally delivered within 1-2 days. However, please allow up to 21 days for delivery. A signature will be required on delivery.

• Express (UK orders only): £9.95. For next working day delivery (orders must be received before 4pm Monday-Friday; no delivery on Saturday or Sunday). A signature will be required on delivery.

• Airmail* (Non UK orders only): Calculated according to destination and weight. This option offers a safe, efficient and economical shipping method (via Swiss Post registered; 2-4 working days Europe; 4-6 working days rest of world). A signature will be required on delivery.
  

• Express Air Courier* (non UK orders only): RECOMMENDED. Calculated according to destination and weight. This is a fast, fully guaranteed and tracked courier service. Delivery times are usually considerably faster than standard airmail  and in some cases costs are roughly equivalent. A signature will be required on delivery.

*The prices payable for goods are as set out in the web site, exclusive of any duties and local taxes. Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.

Returns Policy
We believe our products are the best you will find and at Barefoot Botanicals we are committed to excellence. In the unlikely event that any of our products (bought from this website) should fall below the high standard you expect, you can return them to us for a full refund or exchange (contact us first if you are a non-UK customer).

General Queries
For any queries you have about our range, problems with using the website or if you wish to place an order by phone please call our Customer Helpline on 01273 823031.